A while back, we ran an article on “What Your UPS Alarm is trying to Tell You” to help explain some of the basic alarms you might experience. In this article, we will go into more depth about how your service provider should respond, triage, and resolve your issue, from when you first contact them to completion. We will also discuss the importance of understanding the provisions your provider makes for response time and resources. This gives you an expectation of what happens “behind the scenes,” so you better understand the process involved in supporting your UPS.
You are feeling good about your negotiations with your new service provider. The discussions about your equipment have been excellent, and your rep really seems to understand your needs. You have a service contract in hand and are ready to sign.
Before you put pen to paper sealing the deal, it is very important to review your service contract carefully before moving ahead. While you think you know what your costs will be for services, you need to beware of potential “hidden costs” that can trip you up and cause headaches in the future. Here are some things to look out for when you are doing that review: Continue reading “The Hidden Costs of Your Service Provider” »