A while back, we ran an article on “What Your UPS Alarm is trying to Tell You” to help explain some of the basic alarms you might experience. In this article, we will go into more depth about how your service provider should respond, triage, and resolve your issue, from when you first contact them to completion. We will also discuss the importance of understanding the provisions your provider makes for response time and resources. This gives you an expectation of what happens “behind the scenes,” so you better understand the process involved in supporting your UPS.
As much as 65% of all UPS back-up system power failures are battery related. That’s a staggering number, but is easier to understand when you consider all the potential issues that can affect UPS batteries. Power anomalies, overheating, improper charging or low electrolyte levels for certain types of batteries can all cause serious issues for the UPS.
From time to time, we’ll have a client with a UPS unit that has been discontinued or is no longer supported by the manufacturer. Even if those systems appear to be running fine, waiting for components such as batteries, capacitors and fans to reach end of life means you are gambling with your critical power source.
A UPS service provider should be a solid partner to help you track your service requirements on your UPS system. Battery replacements, capacitors, fans and eventually UPS replacement are all part of a UPS system lifecycle. So, if you’ve received a notice from your UPS service team that your unit is reaching end-of-life soon, what should you do?
Believe it or not, the biggest threat to your UPS system isn’t faulty equipment or your system’s internal components failing. It’s you, the operator. Take a look at how you, along with the other leading causes of UPS system failure, could be putting your facility at risk.