A while back, we ran an article on “What Your UPS Alarm is trying to Tell You” to help explain some of the basic alarms you might experience. In this article, we will go into more depth about how your service provider should respond, triage, and resolve your issue, from when you first contact them to completion. We will also discuss the importance of understanding the provisions your provider makes for response time and resources. This gives you an expectation of what happens “behind the scenes,” so you better understand the process involved in supporting your UPS.
UPS systems are extremely efficient at signaling alerts if something malfunctions. But to the untrained eye and ear, these warnings can just seem like flashing lights and loud noises. We’re going to help understand your UPS alarm, and tell you about a tool that can help you if trouble arises. Continue reading “WARNING: What Your UPS Alarm is Trying to Tell You” »