Brian Loken, President and CPQ founded Quality Power Solutions (QPS) with the goal of providing superior customer support and solutions in the power quality industry. QPS customers and resellers benefit from his 17 years of diverse experience in designing, building, relocating, consolidating and project managing in the mission critical environment for IBM.
For the last 14 years, Brian has served a diverse customer base and has earned a reputation as an exceptionally knowledgeable professional in the Power Quality Industry. In addition, his customer-centric management theories have become the guiding principles of QPS. The dramatic growth of the company can be linked to his "Customer for Life" philosophy that is adopted by his employees in all aspects of customer and reseller support.
Thom Mannella, Controller, manages all financial aspects of the company including accounting, planning, budget development, and general business operations. He brings over 30 years of experience in information systems, data centers and facility managment to QPS. His extensive background includes project management of data center designs, upgrades and relocations as well as high availability solutions. Thom's keen understanding of large business operations, high technology companies and high growth businesses is evident in the extremely responsive service he provides to our customers, vendors and internal staff.
Mike Finnegan, Sr. Account Executive, has a number of years of experience in the power quality industry and specializes in sales and marketing. Project managing and problem solving come naturally to him as well as his customer-first attitude. He makes his customers feel comfortable and confident in an industry that demands 100% up time and his training from several top manufacturers means he is well rounded and knowledgeable when it comes to a wide variety of power quality solutions. From data centers of all sizes to process-control and critical manufacturing installations, you can be assured his goal is to exceed your expectations in every way.
Nick Soat, Service Manager, is a prime example of QPS's business philosophy "Customer for Life". Nick works with our customers to schedule service calls and manage maintenance and service contracts. His main priority is to communicate service needs to the QPS team for timely resolution. Nearly two decades of account, project, and customer service management has garnered him recognition as a key player on the QPS team, building strong customer relationships and helping customers maximize their investment in technology. Currently working towards a degree in business management, Nick continues to bring fresh ideas for building an outstanding service department at QPS.
Keri Soat, Office Manager, is responsible for the overall administrative functions of the company. Having a keen understanding of how successful businesses operate, Keri fosters a team relationship that yields the highest level of customer satisfaction. With over 19 years of business office and accounting experience, she is able to efficiently problem solve and implement procedures to ensure accuracy of customer and vendor accounts. Keri has a BA in Business Management.
Lisa Tesch, Client Services Coordinator, brings over 20 years of Customer Service experience to QPS. Her main responsibility will be to maintain and develop the schedule for the service department. Her background in customer service and transportation will be a definite asset in this area. Our customers are her number one priority and her customer foucs is what brought her to QPS. Lisa has worked in both small and large company settings and brings a wealth of knowledge from both.