Brian Loken, President and CPQ founded Quality Power Solutions (QPS) with the goal of providing superior customer support and solutions in the power quality industry. QPS customers and resellers benefit from his 17 years of diverse experience in designing, building, relocating, consolidating and project managing in the mission critical environment for IBM.
For the last 14 years, Brian has served a diverse customer base and has earned a reputation as an exceptionally knowledgeable professional in the Power Quality Industry. In addition, his customer-centric management theories have become the guiding principles of QPS. The dramatic growth of the company can be linked to his "Customer for Life" philosophy that is adopted by his employees in all aspects of customer and reseller support.
Thom Mannella, Controller, manages all financial aspects of the company including accounting, planning, budget development, and general business operations. He brings over 30 years of experience in information systems, data centers and facility managment to QPS. His extensive background includes project management of data center designs, upgrades and relocations as well as high availability solutions. Thom's keen understanding of large business operations, high technology companies and high growth businesses is evident in the extremely responsive service he provides to our customers, vendors and internal staff.
Norm Andry, CPQ, Certified Power Quality Professional, has over 12 years experience in the power quality industry and epitomizes the meaning of full service specialist. He works with our customers from concept to completion, assessing needs, specifying a complete power configuration, taking measurements and installing equipment. He has received factory direct training on UPS's, batteries, battery monitors, generators, PDU's, TVSS and switchgear. Norm will tell you what you need to know about your infrastructure and the most appropriate equipment to support it. His full service approach offers our customers consistency from assessment through installation. At the heart of the work he does for our customers is Norm's proactive approach and desire to achieve complete customer satisfaction.
Mike Finnegan, Sr. Account Executive, has a number of years of experience in the power quality industry and specializes in sales and marketing. Project managing and problem solving come naturally to him as well as his customer-first attitude. He makes his customers feel comfortable and confident in an industry that demands 100% up time and his training from several top manufactures means he is well rounded and knowledgeable when it comes to a wide variety of power quality solutions. From data centers of all sizes to process-control and critical manufacturing installations, you can be assured his goal is to exceed your expectations in every way.
Nick Soat, Service Manager, is a prime example of QPS's business philosophy "Customer for Life". Nick works with our customers to schedule service calls and manage maintenance and service contracts. His main priority is to communicate service needs to the QPS team for timely resolution. Nearly two decades of account, project, and customer service management has garnered him recognition as a key player on the QPS team, building strong customer relationships and helping customers maximize their investment in technology. Currently working towards a degree in business management, Nick continues to bring fresh ideas for building an outstanding service department at QPS.
Keri Soat, Office Manager, is responsible for the overall administrative functions of the company. Having a keen understanding of how successful businesses operate, Keri fosters a team relationship that yields the highest level of customer satisfaction. With over 17 years of business office and accounting experience, she is able to efficiently problem solve and implement procedures to ensure accuracy of customer and vendor accounts. Keri has a BA in Business Management.
Matt Dahms, Electrical Engineer (EE), is a recent graduate of Iowa State University with a degree in Electrical Engineering. For the last two years, he has worked in the power quality industry, providing technical support and training for in-house personnel and end user alike. Matt's wide range of experience allows him to work with customers from start to finish, from taking initial measurements, to making recommendations, to troubleshooting. His determined approach to every situation ensures that every customer is satisfied and take care of.
Brenda Haukereid, Account Representative, has over 3 years experience in the power quality industry and has over 22 years in the customer service business. Brenda will work with our customers to schedule service calls and manage maintenance and service contracts. Customer satisfaction and developing strong and reliable customer relationships is her main priority. As a customer, you can be assured that you will be well taken care of with Brenda managing your service needs.
Darrick Nelson, Sr. Field Service Engineer, brings to QPS and its customers over 16 years experience in the power quality industry. Being a certified/trained technician on most UPS brands/models including (but not limited to) Powerware, Best, APC, Mitsubishi, Liebert and MGE – Darrick is able to handle just about anything you throw at him. He is a driven problem solver and goes the extra mile for customers - providing value added recommendations to customers power quality needs. Ultimately Darrick makes sure our customers critical systems are provided with the proper preventative maintenance and care – reducing the risk of downtime.
Maynard McCumber, Field Service Engineer, brings over 35 years of experience to QPS working as both a maintenance electrician for a large automotive manufacturer and as a construction electrician for large building projects. His experience with electrical systems encompasses a wide range of skills including project management, engineering, construction, emergency action teams and ongoing maintenance. In addition to his in-depth knowledge of electrical systems in general, he is also certified on various UPS and D.C. Systems. Maynard's keen troubleshooting abilities and appreciation for the importance of maximizing uptime are two of the reasons why he has been put in charge of preventative and ongoing maintenance of customer equipment. You will find Maynard meticulous in his work and committed to providing QPS customers with a high level of technical support to reduce downtime, reduce maintenance costs, and overall to ensure successful utilization of data center and power quality technologies.
Don Hofstetter, Account Representive/ Field Service Engineer, has several years of experience in the power quality industry, specializing in emergency lighting systems. His knowledge and expertise not only allow him to problem solve, but also provide our customers with recommendations for future growth in their mission critical power backup requirements. Don's "can-do" attitude is a welcome asset to both QPS, as well as our customers.
Jillian Fiala, Administrative Assistant, is responsible for the accounting and order processing functions of the company. She makes sure order delivery times are met and answers any accounting related questions that customers may have. She loves to be challenged and you will find her to be a good listener as she is most interested in quickly answering your questions and communicating what she can do to help you. Jillian is currently pursuing a Bachelors degree in Accounting.